As technology advances, we are on the threshold of a new era in training methods, especially in the service industry. With the introduction of AI-powered avatars as an educational tool, the question arises: Are we ready to listen to and interact with these digital figures?
Why Avatars?
One of the most significant benefits of using AI-powered avatars in education is their ability to convey information through short video clips. This medium is not only engaging but also effective for knowledge transfer. The visual format supplemented with speech makes the learning process more dynamic and accessible.
Challenges with traditional filming
Creating traditional educational materials is often a time-consuming and costly process. Filming and editing takes time, and changes or updates can be complicated to implement. In addition, it becomes a challenge to offer material in several languages without compromising the quality or the message.
The benefits of AI Avatars
With AI avatars, we can overcome many of these obstacles. The technology enables fast production and easy adaptation of content. Changes can be made efficiently, and material can be easily translated into multiple languages.
The importance of classic cinema
Just as the discussions surrounding Sora have highlighted, I am firmly convinced that classic film production – that is, filming real people – continues to play a central role in the creation of quality content. This traditional method contributes to authenticity and emotional resonance that is difficult to achieve with digital avatars. Thus, AI technology should be seen as a complement rather than a replacement for traditional film techniques, enriching educational content with a diversity of formats that speak to different learning styles and preferences.
School of Service and ServiceHub are testing the road
At the School of Service and ServiceHub, we have already taken the step to integrate these innovative solutions into some of our courses. We have developed shorter educational programs that use AI avatars. For those interested in seeing how these trainings look and work in practice, we welcome you to contact us. We are happy to showcase our progress and discuss how these techniques can be adapted and implemented to meet your specific training needs.
Personal opinion
I am convinced that we are ready for this innovation. The technology of AI avatars is approaching a point where it is increasingly accepted and integrated into our everyday lives. With services like Sora AI about to become widely available, we are facing a revolution in educational content, especially in the service industry.
Summation
The use of AI-powered avatars in education offers significant advantages:
- Make knowledge available: Make it possible for more people to take part in educational content in an engaging way.
- Multilingual support: Enables a wide audience to take part in the content, which is especially important in an industry with many different nationalities. By providing educational materials in multiple languages, we can ensure that the knowledge is accessible to everyone, regardless of their mother tongue. This is not only a matter of accessibility but also of inclusion and equality within the workplace.
- Customizable: AI technology enables training content to be quickly adapted and updated to meet the changing needs of both the organization and its employees. This means that training material can be kept current and relevant, which is crucial in a rapidly changing industry such as the service industry.
- Cost effectiveness: Producing and distributing educational materials using AI avatars and educational platforms can significantly reduce costs compared to traditional methods. It eliminates the need for expensive film productions and makes it easier to scale educational efforts across geographic boundaries without compromising quality.
- Engagement and Interaction: AI-powered avatars offer a new level of interactivity and engagement by creating a more personal and relatable learning experience, compared to text alone. This can increase motivation and improve learning outcomes, especially for the younger generation who are used to digital technology.
- Technological advances in AI and its application in the form of avatars for educational purposes in the service industry represent a great opportunity to improve and streamline learning to strengthen the frontline. With the ability to make knowledge more accessible, support multilingualism, adapt content quickly, reduce costs and increase engagement, we now have the opportunity to shape a more inclusive and effective educational environment. The School of Service is at the forefront of this development, ready to lead the way and explore the new frontiers of how we educate and develop talent in the service industry.
