Increase service and additional sales.
We educate and train employees in upselling which results in a selling organization. Below is an example of how we strategically help you build a sales organization.
Step 1: Before
Interviews with owner, CEO and management team: An analysis to map both the current situation and the desired future situation.
Development of a joint action plan: With clear and measurable goals and a well-thought-out strategy, based on the principles of Service Design.
Workshop with the management team: Interactive sessions with inspiration and group work. These are based on insights from the interviews and focus on developing behaviors based on the guest journey and the desired future situation.
Execution of a Mystery Stay: An opportunity to identify and concretize areas of improvement through an external assessment of the guest experience.
Step 2: Below
Digital training: A short preparatory training before physical workshop.
Physical workshop: A dynamic and engaging workshop where employees and leaders learn to sell as a team based on the desired location.
Coaching: Follow-up and coaching of leaders to ensure that the new knowledge is implemented effectively.
Step 3: Forward
If necessary. A final Mystery Stay to measure improvement and provide recommendations for continued success.
External partner: If necessary, we return 2-4 times a year to follow up and together with you drive service and sales forward.
Small behavioral improvements
creates great results.
Why choose us?
We offer not only training, but a complete strategy to help you create a selling organization. By focusing on service vision, guest journey and clear behaviors, we ensure that your employees not only learn techniques for upselling, but also how to create an outstanding guest experience.
With our help, you will be able to understand and meet your guests' needs better than ever before.
Let's take the step together towards a more successful future with increased sales and happier customers!
We look forward to working with you and helping you achieve your sales goals and drive repeat guests!
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Strategy for running a selling organization
- Define and communicate service vision, valuation and service concept
- Analyze and optimize the customer journey and interactions
- Implement and map service processes (Service Blueprint)
Implement service processes with Daily Pre-Shift meetings with goal caching and follow-up
Image: David Lindberg. Travel News Business Forum