We train the service industry

With the help of Service Design, we create guest-focused processes that enhance the entire guest journey. Through Content Creation and AI, we develop engaging and educational material to effectively communicate these processes. Through ServiceHub, we train and support the frontline staff, transforming the organization into a learning, service and sales-driven unit.
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Service Design

Do you have a clear service and upsell strategy?

Service design is about planning and designing all parts of a service with a focus on a positive guest experience.

  • Define and communicate service vision, valuation and service concept
  • Analyze and optimize the guest journey and interactions
  • Implement and map service processes (Service Blueprint) and Daily Pre-Shift meetings with target coaching and follow-up

Education app
for the service industry

ServiceHub consists of two main parts:

  • School of service, turnkey trainings and resources
  • ServiceHub Intranet, for smaller companies, post: Onboarding, trainings, documents, send and receive messages

Additional sales

We know that every organization strives to maximize its sales and create a selling culture.

  • Our program is designed to help you achieve these goals
  • Analyze and optimize the customer journey and interactions
  • Hur mycket är en upplevelse värd? Kan ni merförsälja för 7.5 Milj. per år?

AI generated stories

Create professional audio and video for your courses with AI Narratives. Use AI Narrator to transform text into polished video content.

  • Deliver complex information clearly, maintain student interest and engagement during your courses and onboarding

Regardless of which path you choose, we will help you.

From program design to content development, program activation and everything in between. We build performance-driven training courses.

Oscar Lindeberg CEO School of service.
Image: David Lindberg. Travel News Business Forum

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Service Sessions Afterwork

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course in upselling

Consulting services, interim, training