SERVICE DESIGN & INTERIM LEADERSHIP
We help hospitality and service businesses improve guest experiences and daily operations.
Tell us what you want to improve. In a 30-minute conversation, we’ll discuss your needs and the next step.
SERVICE DESIGN
Improve your guest experience with clear service concepts, practical routines and team training.
INTERIM LEADERSHIP
Experienced operational leadership when you need to fill a management gap, support your team or lead change.
FROM DESIGN TO EXECUTION
Our Service Design work is structured in three parts.
01 — Design
Define the guest experience you want to deliver.
02 — Build
Create the routines and tools your team needs.
03 — Implement
Train your team, support your leaders and follow up on results.
Start with the support you need — from a focused assignment to a complete programme.
EXPERIENCE ACROSS ASSIGNMENTS
Common challenges
Inconsistent guest experiences across teams and locations, and a weak connection between service ambitions and daily operations.
Results from previous assignments
More consistent service across teams, shifts and locations.
Improved guest interaction and engagement.
Clearer connections between service delivery and commercial priorities.
ABOUT
School of Service was founded by Oscar Lindeberg.
With a background in hospitality leadership, I connect strategy with what happens on the floor, helping businesses develop their guest experience and lead daily operations.
Depending on the assignment, I work independently or with a network of specialists.
Tell us what you want to improve. In a 30-minute conversation, we’ll discuss your needs and the next step.
