Creating a Sequence of Service for each department is an important part of building a service-oriented business. With the help of AI tools like ChatGPT, you can now streamline this process and ensure it permeates your vision and values.…
Thank you for this year – A year of development and innovation What a year it has been! We at the School of Service want to thank you for a great 2024 and share some of the highlights, as well as give a glimpse of what…
During the autumn, I had the opportunity to work with ICEHOTEL and their fantastic team in an exciting journey towards creating an even more sales and service-oriented organization. The goal was clear: to increase additional sales while strengthening the guest experience and the employees'…
See, Speak, Suggest – Elevate every guest interaction In the hotel and service industry, every interaction matters. The ability to create meaningful encounters and memorable moments for guests is what separates exceptional service from the ordinary. The key to achieving this lies in…
Introduction: Building a successful employee journey in the hospitality industry In the hospitality industry, where every guest experience is crucial, employees are the heart of the business. Attracting, developing and retaining talented employees is critical to providing exceptional service, which in turn drives…
Report from PWC.
When hotels and restaurants build service concepts from service vision to guest experience, it is often called Service Design. This is a systematic approach to ensure that every aspect of the guest experience is thoughtful and consistent, leading to higher customer satisfaction and loyalty.…
Time I am one of those people who constantly struggle with finding time. I often find it difficult to prioritize my wife, my children and myself. So when I do get time with my family, those magical…
This is part of step 1 of the "Star Service Method". Our approach to driving guest experience. "The Culture Map" is a strategic tool developed by Strategyzer that is used to design and understand company cultures. This tool is particularly effective…
Can you sell for SEK 50 to 55 guests or customers per day? Then you can increase income by 1-3 million per year, with the help of additional sales. | Take part in our training or program. Upselling is a crucial skill…
In a world where products and prices can often be copied, it is service that makes the difference. It's about creating an experience that is so valuable that it becomes a product in itself. Service is an investment in guest loyalty and growth.
