We are currently collaborating with JumpYard in coaching, guest experience and recruitment. Our external recruitment partner is Growisit, but we are also actively searching within our own networks. Are you, or someone you know, the right person for the assignment? Read more and get in touch!
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When it comes to systematizing guest encounters at a high level, some fast food chains are leading the way by combining effective processes, technology, and employee training. Here are some of the best, and how they do it:
Disney is a world leader in service and guest experiences. Their methodology is built on clear processes, detailed training, and a strong culture of hospitality. Here are some of the key principles Disney uses to create an exceptional and systematic guest experience:
In today's fast-paced world, it takes more than just knowledge and expertise to become a successful leader. True leadership is about understanding, developing and empowering the people around you. Inspired by leadership expert Simon Sinek, we see that tomorrow's successful leaders are those who dare to put people before results and hearts before hierarchy.
💡 82% of guests say that authentic, personal service is crucial to a positive experience.
💡 Guests return 70% more often when they are met by genuinely engaged employees.
💡 68 % chooses a brand based on the meeting with the employee, before price and product.
💡 Authentic encounters increase recommendations by almost 80% %.
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Probability of the guest returning:
✅ 1st visit → 2nd visit: 40–70% chance
✅ 2nd visit → 3rd visit: 70–80% chance
✅ 3rd visit → 4th visit: 80–90% chance
✅ 4th visit & more: 90%+ chance (regular!)
💡 The key? CONSTANTLY good service! 🔑
Creating a Sequence of Service for each department is an important part of building a service-oriented business. With the help of AI tools like ChatGPT, you can now streamline this process and ensure it permeates your vision and values.…
Thank you for this year – A year of development and innovation What a year it has been! We at the School of Service want to thank you for a great 2024 and share some of the highlights, as well as give a glimpse of what…
During the autumn, I had the opportunity to work with ICEHOTEL and their fantastic team in an exciting journey towards creating an even more sales and service-oriented organization. The goal was clear: to increase additional sales while strengthening the guest experience and the employees'…
See, Speak, Suggest – Elevate every guest interaction In the hotel and service industry, every interaction matters. The ability to create meaningful encounters and memorable moments for guests is what separates exceptional service from the ordinary. The key to achieving this lies in…
Introduction: Building a successful employee journey in the hospitality industry In the hospitality industry, where every guest experience is crucial, employees are the heart of the business. Attracting, developing and retaining talented employees is critical to providing exceptional service, which in turn drives…
80% of American customers indicate that speed, convenience, knowledgeable staff and friendly service are the most important factors.
731% of all customers state that customer experience is an important factor in purchasing decisions.
321% of customers abandon a brand they love after a bad experience.
When hotels and restaurants build service concepts from service vision to guest experience, it is often called Service Design. This is a systematic approach to ensure that every aspect of the guest experience is thoughtful and consistent, leading to higher customer satisfaction and loyalty.…
Time I am one of those people who constantly struggle with finding time. I often find it difficult to prioritize my wife, my children and myself. So when I do get time with my family, those magical…
“The Culture Map” is a strategic tool developed by Strategyzer to design, analyze and strengthen corporate cultures. It is particularly effective in collaborative environments and can be adapted to the unique challenges of different industries – such as the hospitality and service industries.
