Category Blog
What the second-cheapest wine can teach us about upselling
A simple story gives the team something to say and the guest a reason to choose. What the second-cheapest wine can teach us about concepts, confident recommendations and relevant upselling.
What is a question never asked worth?
What could one extra purchase per team member per day mean for your business? Explore the potential in the guest interactions you already have.
What time does breakfast start?
A guest asks when breakfast starts. One follow-up question reveals what the family needs and what the team needs to be able to help.
How far does your strategy reach? The guest experience put it to the test.
Many businesses have a clear ambition for their guest experience. The real test comes on a busy Saturday, when new team members are on shift and the leader is managing several demands at once. That is when the ambition needs…
Proud moment for the team at Villa Fridhem
Proud moment for the team at Villa Fridhem. A 92 score in the Falstaff Restaurant & Bistro Guide Nordics 2026 is a strong recognition of the work being done every day at Villa Fridhem Congratulations to the entire team –…
The value of technology in hospitality becomes clear when it helps someone take better care of a guest.
One of my current projects, Villa Fridhem, have more than 3,000 bottles of wine across four cellars. A wonderful collection. And a lot to navigate when you are still building your wine knowledge. With InVintory, our team can find the…
A tale on guest experience
OSCAR LINDEBERG, CEO A TALE ON GUEST EXPERIENCE A Vesper Martini is, at its core, a simple drink.But when it’s crafted in front of the guest, it becomes something else entirely.It becomes: A moment -> A story -> A connection…
The Circle of Influence (External & Internal Factors) in the Guest Encounter
A guide for you as a leader The heart of service The guest encounter – the moment a customer, guest or patient actually meets us – is the core of every service organisation. Yet many workplaces get stuck in endless…
Best Fast-Food Chains for a Systematised Guest Experience
When it comes to delivering a highly systematised guest experience, certain fast-food chains lead the way by combining efficient processes, technology and employee training. Here are some of the best examples and how they achieve it:
How Disney Creates a Consistent Guest Experience
Clear service principles, practical training and thoughtful details help Disney create a consistent guest experience. Here are eight lessons that hotels, restaurants and other service businesses can put into practice.