Many businesses have a clear ambition for their guest experience. The real test comes on a busy Saturday, when new team members are on shift and the leader is managing several demands at once. That is when the ambition needs…
Proud moment for the team at Villa Fridhem. A 92 score in the Falstaff Restaurant & Bistro Guide Nordics 2026 is a strong recognition of the work being done every day at Villa Fridhem Congratulations to the entire team –…
One of my current projects, Villa Fridhem, have more than 3,000 bottles of wine across four cellars. A wonderful collection. And a lot to navigate when you are still building your wine knowledge. With InVintory, our team can find the…
OSCAR LINDEBERG, CEO A TALE ON GUEST EXPERIENCE A Vesper Martini is, at its core, a simple drink.But when it’s crafted in front of the guest, it becomes something else entirely.It becomes: A moment -> A story -> A connection…
A guide for you as a leader The heart of service The guest encounter – the moment a customer, guest or patient actually meets us – is the core of every service organisation. Yet many workplaces get stuck in endless…
When it comes to delivering a highly systematised guest experience, certain fast-food chains lead the way by combining efficient processes, technology and employee training. Here are some of the best examples and how they achieve it:
Clear service principles, practical training and thoughtful details help Disney create a consistent guest experience. Here are eight lessons that hotels, restaurants and other service businesses can put into practice.
82 % av gästerna menar att autentisk, personlig service är avgörande för en positiv upplevelse. Gäster återvänder 70 % oftare när de möts av genuint engagerade medarbetare. 68 % väljer ett varumärke utifrån mötet med medarbetaren, före pris och produkt.…
80% av amerikanska kunder anger att snabbhet, bekvämlighet, kunnig personal och vänlig service är de viktigaste faktorerna.
73% av alla kunder anger att kundupplevelsen är en viktig faktor vid köpbeslut.
32% av kunderna överger ett varumärke de älskar efter en dålig upplevelse.
When hotels and restaurants develop service concepts that connect their service vision with the guest experience, the process is often referred to as Service Design. This systematic approach ensures that every aspect of the guest experience is carefully considered and…
In a world where products and prices can often be copied, it is service that makes the difference. It is about creating an experience so valuable that it becomes a product in its own right. Service is an investment in guest loyalty and growth.