Empower your seasonal employees with School of Service & ServiceHub
As the seasons change, many businesses see a marked increase in guests – a time full of potential, but also challenges. One of these challenges is ensuring your staff is well prepared to handle increased demand with exceptional service and effective upselling. This is where the School of Service comes in as an important player in transforming your seasonal business into a well-oiled service organization.
Customized training on site
Every seasonal business has its unique set of needs and challenges. That's why the School of Service offers tailor-made training programs held directly at your company. This means that your staff will not only learn the theory behind first-class guest service and effective upselling techniques, but also how these principles can be applied in the specific environment they will be working in. Through hands-on exercises and role plays, tailored to your specific needs, your employees will the tools and confidence they need to exceed customer expectations.
Access to digital training via ServiceHub
In today's digital era, flexibility is the key to success. In addition to the in-person on-site training, the School of Service gives your team access to our training platform – ServiceHub.
Short digital courses, choose all or the ones that suit your employees:
- The basics of hospitality and service
- Knowledge of effective upselling
- The power of body language
- The coffee school
- How to give constructive feedback
- Sell as a team
- Leadership development for middle managers
See more training in ServiceHub.
Continuous follow-up during the season
To ensure that your team not only meets, but exceeds the goals set, the School of Service offers continuous follow-up throughout the season. We understand that learning and improvement is an ongoing process, especially in a dynamic seasonal business where conditions are constantly changing. That's why we hold regular check-ins with your team, offer real-time feedback and adapt strategies as needed.
This proactive approach ensures that any obstacles or challenges that arise are dealt with promptly, and that your employees feel supported and motivated throughout the season. Our goal is to create an environment of continuous improvement, where your employees not only feel secure in their roles, but are also equipped to handle unexpected situations with confidence and competence.
By integrating this follow-up process, we create a partnership with your company that extends well beyond the initial training period. We are here to support, coach and inspire your team to achieve and maintain the highest possible standards in service and upselling, making every season a success story.