Prepare your Christmas table staff for success - With easy onboarding and training! Christmas is approaching, and for many hotels and restaurants this means that the Christmas table services will soon be here. This period is not only one of the most intensive and profitable of the year, but…
Introduction: Building a successful employee journey in the hospitality industry In the hospitality industry, where every guest experience is crucial, employees are the heart of the business. Attracting, developing and retaining talented employees is critical to providing exceptional service, which in turn drives…
This is a summary from Mapal's white paper. LEVERAGING RESTAURANT TECHNOLOGY TO IMPROVE PERFORMANCE: Introduction Over the past 20 years, the restaurant industry has undergone extensive digitization, with the COVID-19 pandemic as a major driver to accelerate this evolution. From POS systems…
When hotels and restaurants build service concepts from service vision to guest experience, it is often called Service Design. This is a systematic approach to ensure that every aspect of the guest experience is thoughtful and consistent, leading to higher customer satisfaction and loyalty.…
This is part of step 1 of the "Star Service Method". Our approach to driving guest experience. "The Culture Map" is a strategic tool developed by Strategyzer that is used to design and understand company cultures. This tool is particularly effective…
