In an industry that often struggles with low profitability and high operating costs, investment in personnel development is not always a priority. To meet these challenges, Oscar Lindeberg founded the School of Service in 2018 with a vision to strengthen the front line and make the industry more attractive through innovative and cost-effective training solutions.
The vision behind the School of Service
By investing in modern, fast and affordable educational strategies, the School of Service strives for both individuals and companies to be well prepared for the challenges of the future. The vision is to transform the service industry into a sector where staff feel valued and supported, and where businesses can thrive through a strong culture of service excellence.
The role of digitization in personnel development
Oscar realized early on that digitization could offer cost-effective solutions for the industry. One of the first clients was Wayne's, where the School of Service implemented a Service Design process to clarify service and sales behaviors. This material was filmed and then used to build a digital educational platform.
Challenges after the pandemic
Covid-19 slowed development in the industry, but in the last two years Oscar has seen rapid development in digital learning. Major chains have invested significant resources in digital education platforms. However, smaller chains, independent hotels and restaurants have continued to struggle with implementing and operating effective training programs.
ServiceHub App – a solution for smaller players
To help smaller chains and individual companies, the School of Service has recently developed the ServiceHub App, a cost-effective solution that uses AI to support service design. The app offers features such as messaging, onboarding, course development, document management, groups and forums, and advanced reporting. This enables companies to streamline their internal communication and training without having to invest in expensive systems.
Companies that use the app see increased employee engagement.
Benefits of the ServiceHub App
• Cost effective: No need for expensive systems or platforms.
• User friendly: Easy to implement and use.
• Flexible: Adapted to the company's specific needs.
• Support: Access to expert help to create and optimize content.
• Extensive: Everything from training and routines to workflows and checklists.
Who can benefit from ServiceHub?
ServiceHub is perfect for individual hotels, restaurants and chains that want to improve their internal communication and onboarding process. We offer a scalable solution that can grow with your business. With extensive experience working with hotels, restaurants and chains, we know what it takes to create effective onboarding and training programs. We help you create content tailored to your business, saving you time and allowing you to focus on what you do best – running your business.
In an age where effective staff development is crucial for success, ServiceHub offers a modern solution that both empowers employees and makes the industry more attractive.
Oscar Lindeberg
