Oscar Lindeberg

Oscar Lindeberg

School of service | CEO & CXO | M: oscar@schoolofservice.se | P: +46 768 29 99 00
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How Disney Systematizes Guest Meetings

Disney is a world leader in service and guest experiences. Their methodology is built on clear processes, detailed training, and a strong culture of hospitality. Here are some of the key principles Disney uses to create an exceptional and systematic guest experience:

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Future leadership – build teams with the heart, not just the brain

In today's fast-paced world, it takes more than just knowledge and expertise to become a successful leader. True leadership is about understanding, developing and empowering the people around you. Inspired by leadership expert Simon Sinek, we see that tomorrow's successful leaders are those who dare to put people before results and hearts before hierarchy.

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🌟 The power of YOU🌟

💡 82% of guests say that authentic, personal service is crucial to a positive experience.
💡 Guests return 70% more often when they are met by genuinely engaged employees.
💡 68 % chooses a brand based on the meeting with the employee, before price and product.
💡 Authentic encounters increase recommendations by almost 80% %.

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Successful training in upselling at ICEHOTEL

During the autumn, I had the opportunity to work with ICEHOTEL and their fantastic team in an exciting journey towards creating an even more sales and service-oriented organization. The goal was clear: to increase additional sales while strengthening the guest experience and the employees'…

Experience is everything: Here's how to get it right

80% of American customers indicate that speed, convenience, knowledgeable staff and friendly service are the most important factors.

731% of all customers state that customer experience is an important factor in purchasing decisions.

321% of customers abandon a brand they love after a bad experience.

Why Service Design is the key to driving repeat guests

When hotels and restaurants build service concepts from service vision to guest experience, it is often called Service Design. This is a systematic approach to ensure that every aspect of the guest experience is thoughtful and consistent, leading to higher customer satisfaction and loyalty.…

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