Service Design & Service Management.
Create customer & guest experiences that make a difference.
What is Service Design?
Service Design is about creating services that are user-friendly, engaging and create value for both customers and companies.
This means that:
Map guest trip to identify key moments.
Develop processes that improve the experience at every touchpoint.
Create solutions that are both creative and business-oriented.
What is Service Management?
Service Management is the operational support that ensures that the services work in practice.
It is about:
Efficient lead teams and processes to deliver high quality.
Ensure that the right resources are used to create guest & customer value.
Build one service culture where every employee contributes to the organization's success.
This is how we work with Service Design & Management:
1
Analysis and mapping
We start by understanding your customer journey, your processes and your goals. Through interviews, workshops and observations, we identify strengths and areas for development.
2
Development of solutions
With the customer's needs at the center, we create services and processes that simplify, improve and engage. We design both frontstage (what the customer experiences) and backstage (what happens in the organization).
3
Implementation and support
A service culture where every employee contributes to the organization's success.
Why School of Service?
We combine the creativity of Service Design with structure and efficiency from Service Management. The result is a guest trip that impresses, teams that thrive and an organization that grows - in a sustainable way.
Let us take your service to the next level. Contact us for a consultation!
Hospitality for all industries!
We bring the essence of hospitality: service design and management that strengthens both customer experiences and team development, regardless of whether you work in retail, tech or something completely different.
We design service for the future
