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How to create a detailed Sequence of Service using AI

To create a Sequence of Service for each department is an important part of building a service-oriented business. With the help of AI tools like ChatGPT, you can now streamline this process and ensure it permeates your vision and values.

Step-by-step: How to do it

  1. Define your service concept
    Take your vision and values – enter this into ChatGPT and ask the tool to create an overall service concept.
  2. Develop a Sequence of Service for each department.
    Based on the developed service concept, ask ChatGPT to develop a detailed plan for how each department will meet guests, manage interactions, and achieve excellence. For best results, include your specific working methods and methods, such as:
    • Pre-shift meetings to set focus and energy for each work session.
    • Daily goals – both individual and overall – to create clarity and measurability.

Why use AI?

AI helps you save time, provides new perspectives, and ensures that your service process is both thoughtful and scalable. By combining your unique company culture with the efficiency of AI, you get the best of both worlds.

Share with you!

What do you think about this approach? Have you tried it or do you have other tips on how to best create a Sequence of Service? Please share your thoughts in the comments section.

Would you like to read more tips on how you can develop your service?
👉 Sequence of Service – School of Service

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With a focus on behaviors and company culture, we create long-term value for customers, employees and owners - always with service and hospitality at the center.

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With over two decades of experience in service and hospitality, I am passionate about creating engaging training and solutions that elevate both guest experiences and employee development.
Through training, innovative tools and ServiceHub, we guide companies and individuals towards sustainable success in the service industry.
Oscar Lindeberg CEO School of Service
Alumni: Les Roches. Endicott College. FEI.
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