If you want to run your restaurant properly, you have to learn how to manage your managers.
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Category: 🔥 Game Changers & Service Trends
Read MoreIf you want to run your restaurant properly, you have to learn how to manage your managers.
Before the kitchen goes into full swing, a reset moment is essential. At NYC's Time and Tide, Executive Chef Danny Garcia has a five-minute reset to ensure everything is set for service.
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Michelin-starred chef Jason Atherton talks to @flacqua about the future of fine dining and the challenges in the hospitality sector.
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Bryan Cranston's Philosophy on Waiting Tables from Instagram
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📢 How important is service in keeping guests coming back? 🤔 🍽️.
Probability of the guest returning:
✅ 1st visit → 2nd visit: 40–70% chance
✅ 2nd visit → 3rd visit: 70–80% chance
✅ 3rd visit → 4th visit: 80–90% chance
✅ 4th visit & more: 90%+ chance (regular!)
💡 The key? CONSTANTLY good service! 🔑
Experience is everything: Here's how to get it right
80% of American customers indicate that speed, convenience, knowledgeable staff and friendly service are the most important factors.
731% of all customers state that customer experience is an important factor in purchasing decisions.
321% of customers abandon a brand they love after a bad experience.
What is service? Definition and meaning of service
In a world where products and prices can often be copied, it is service that makes the difference. It's about creating an experience that is so valuable that it becomes a product in itself. Service is an investment in guest loyalty and growth.
