See, Speak, Suggest – Elevate every guest interaction In the hotel and service industry, every interaction matters. The ability to create meaningful encounters and memorable moments for guests is what separates exceptional service from the ordinary. The key to achieving this lies in…
Introduction: Building a successful employee journey in the hospitality industry In the hospitality industry, where every guest experience is crucial, employees are the heart of the business. Attracting, developing and retaining talented employees is critical to providing exceptional service, which in turn drives…
When hotels and restaurants build service concepts from service vision to guest experience, it is often called Service Design. This is a systematic approach to ensure that every aspect of the guest experience is thoughtful and consistent, leading to higher customer satisfaction and loyalty.…
Time I am one of those people who constantly struggle with finding time. I often find it difficult to prioritize my wife, my children and myself. So when I do get time with my family, those magical…
“The Culture Map” is a strategic tool developed by Strategyzer to design, analyze and strengthen corporate cultures. It is particularly effective in collaborative environments and can be adapted to the unique challenges of different industries – such as the hospitality and service industries.
Can you sell for SEK 50 to 55 guests or customers per day? Then you can increase income by 1-3 million per year, with the help of additional sales. | Take part in our training or program. Upselling is a crucial skill…
