NÖHRA – the coaching model
For coaching, leadership and project management. Set clear goals and find the right path forward.
Category: ⚙️ Methods & Models
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Best Fast Food Chains in Systematic Guest Meeting
When it comes to systematizing guest encounters at a high level, some fast food chains are leading the way by combining effective processes, technology, and employee training. Here are some of the best, and how they do it:
How Disney Systematizes Guest Meetings
Disney is a world leader in service and guest experiences. Their methodology is built on clear processes, detailed training, and a strong culture of hospitality. Here are some of the key principles Disney uses to create an exceptional and systematic guest experience:
See, Speak, Suggest – Elevate every guest interaction
See, Speak, Suggest – Elevate every guest interaction In the hotel and service industry, every interaction matters. The ability to create meaningful encounters and memorable moments for guests is what separates exceptional service from the ordinary. The key to achieving this lies in…
Introduction: Building a successful employee journey within the hospitality industry
Introduction: Building a successful employee journey in the hospitality industry In the hospitality industry, where every guest experience is crucial, employees are the heart of the business. Attracting, developing and retaining talented employees is critical to providing exceptional service, which in turn drives…
Why Service Design is the key to driving repeat guests
When hotels and restaurants build service concepts from service vision to guest experience, it is often called Service Design. This is a systematic approach to ensure that every aspect of the guest experience is thoughtful and consistent, leading to higher customer satisfaction and loyalty.…
How much is an experience worth?
Time I am one of those people who constantly struggle with finding time. I often find it difficult to prioritize my wife, my children and myself. So when I do get time with my family, those magical…
How to develop values or analyze existing ones using “The Culture Map”
“The Culture Map” is a strategic tool developed by Strategyzer to design, analyze and strengthen corporate cultures. It is particularly effective in collaborative environments and can be adapted to the unique challenges of different industries – such as the hospitality and service industries.
Can you increase revenue by 1-3 million per year, with the help of upselling?
Can you sell for SEK 50 to 55 guests or customers per day? Then you can increase income by 1-3 million per year, with the help of additional sales. | Take part in our training or program. Upselling is a crucial skill…
