💡 82% of guests say that authentic, personal service is crucial to a positive experience.
💡 Guests return 70% more often when they are met by genuinely engaged employees.
💡 68 % chooses a brand based on the meeting with the employee, before price and product.
💡 Authentic encounters increase recommendations by almost 80% %.
Probability of the guest returning:
✅ 1st visit → 2nd visit: 40–70% chance
✅ 2nd visit → 3rd visit: 70–80% chance
✅ 3rd visit → 4th visit: 80–90% chance
✅ 4th visit & more: 90%+ chance (regular!)
💡 The key? CONSTANTLY good service! 🔑
80% of American customers indicate that speed, convenience, knowledgeable staff and friendly service are the most important factors.
731% of all customers state that customer experience is an important factor in purchasing decisions.
321% of customers abandon a brand they love after a bad experience.
