Blog & News
In-depth information about our products, news and cases.
Tips and tricks about service, leadership and training.
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Discover the power of the NÖHRA model. Coach Leaders and Employees
In today's fast-moving work environment, it is more important than ever to have tools that really make a difference. That's why I'm proud…
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Successful training in upselling at ICEHOTEL
During the fall, I had the opportunity to work with ICEHOTEL and their fantastic team in an exciting journey towards creating…
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See, Speak, Suggest – Elevate every guest interaction
See, Speak, Suggest – Elevate every guest interaction In the hotel and service industry, every interaction matters. The ability to create meaningful meetings and…
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See, Speak, Suggest – Elevate Every Guest Interaction
See, Speak, Suggest – Elevate Every Guest Interaction In the hospitality and service industry, every interaction matters. The ability to…
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Prepare your Christmas table staff for success - With easy onboarding and training!
Prepare your Christmas table staff for success - With easy onboarding and training! Christmas is approaching, and for many hotels and restaurants…
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Introduction: Building a successful employee journey within the hospitality industry
Introduction: Building a successful employee journey in the hotel industry In the hotel industry, where every guest experience is crucial, employees are the heart of the business.…
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Leveraging Restaurant Technology to Improve Performance
This is a summary from Mapal's white paper. LEVERAGING RESTAURANT TECHNOLOGY TO IMPROVE PERFORMANCE: https://mapal-os.com/fileadmin/content/White_paper/Whitepaper_-Leveraging_restaurant_technology_to_improve_performance.pdf Introduction Over the past 20…
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Open course in upselling October 7th in STHLM
✨ Do you want to become a driving force for increased sales in your business? ✨ Now is your chance! We invite…
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🗣️ Calling All Service Excellence Enthusiasts!
Hello Colleagues, As the founder of School of Service, a consulting company focused on frontline training and service excellence, I'm…
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Experience is everything: Here's how to get it right
Report from PWC.
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Innovative and cost-effective personnel development in the service industry
In an industry that often struggles with low profitability and high operating costs, investment in personnel development is not always a priority.…
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Why Service Design is the key to driving repeat guests
When hotels and restaurants build service concepts from service vision to guest experience, it is often called Service Design. This is a systematic…
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Can you sell more for 7.5 million. per year
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How much is an experience worth?
Time I am one of those people who constantly struggle with finding time. I often find it difficult to…
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This is how you develop values with the help of 'The Culture Map' in your hotel business.
This is part of step 1 of the "Star Service Method". Our approach to driving guest experience. “The Culture Map”…
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Can you increase revenue by 1-3 million per year, with the help of upselling?
Can you sell for SEK 50 to 55 guests or customers per day? Then you can increase income by 1-3...
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Are we ready for AI-powered avatars in service industry education?
As technology advances, we are on the threshold of a new era in training methods, especially in the service industry. With…
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What is service? Definition and meaning of service
In a world where products and prices can often be copied, it is service that makes the difference. It is about…
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Why frontline wine knowledge is key to a better guest experience
Why frontline wine knowledge is key to a better guest experience
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Effective Leadership in the Hospitality Industry: Key Styles and Coaching Areas
Effective Leadership in the Hospitality Industry: Key Styles and Coaching Areas