Blog & News
In-depth information about our products, news and cases.
Tips and tricks about service, leadership and training.
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Newsletter. Boost for your business: Recruitment, free training and up-selling
Recruitment with Rusta and Matcha We are pleased to announce that we have resumed our fantastic collaboration with Trimtab! Together we offer…
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Open training in upselling – February 4, 2025
Create amazing experiences and increase your revenue with the right techniques! Do you want to learn how you can combine service and…
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ServiceHub "beta" is free!
Schoool of Service in ServiceHub is a community app for the service industry. A central hub that empowers you, offers learning through courses,…
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Service Design in practice – examples that make a difference: Part 2 of 3
See how Service Design is revolutionizing companies through practical examples. Service Design, Service Management, customer experience, efficiency, customer journey, service design
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Introduction to Service Design and Service Management: Part 1 of 3
Learn how Service Design and Service Management can improve both customer experience and efficiency. A complete introduction with practical examples.
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Survey. Help us formulate the digital courses of the future for the hospitality industry
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Leadership styles in Hotel & Restaurant
🎯 Leadership styles in Hotel & Restaurant - Find your way to success! Hello and welcome to an inspiring episode where…
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Thank you for this year – A year of development and innovation
Thank you for this year – A year of development and innovation What a year it has been! We at the School of…
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Discover the power of the NÖHRA model. Coach Leaders and Employees
In today's fast-moving work environment, it is more important than ever to have tools that really make a difference. That's why I'm proud…
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Successful training in upselling at ICEHOTEL
During the fall, I had the opportunity to work with ICEHOTEL and their fantastic team in an exciting journey towards creating…
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See, Speak, Suggest – Elevate every guest interaction
See, Speak, Suggest – Elevate every guest interaction In the hotel and service industry, every interaction matters. The ability to create meaningful meetings and…
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See, Speak, Suggest – Elevate Every Guest Interaction
See, Speak, Suggest – Elevate Every Guest Interaction In the hospitality and service industry, every interaction matters. The ability to…
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Prepare your Christmas table staff for success - With easy onboarding and training!
Prepare your Christmas table staff for success - With easy onboarding and training! Christmas is approaching, and for many hotels and restaurants…
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Introduction: Building a successful employee journey within the hospitality industry
Introduction: Building a successful employee journey in the hotel industry In the hotel industry, where every guest experience is crucial, employees are the heart of the business.…
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Leveraging Restaurant Technology to Improve Performance
This is a summary from Mapal's white paper. LEVERAGING RESTAURANT TECHNOLOGY TO IMPROVE PERFORMANCE: https://mapal-os.com/fileadmin/content/White_paper/Whitepaper_-Leveraging_restaurant_technology_to_improve_performance.pdf Introduction Over the past 20…
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Open course in upselling October 7th in STHLM
✨ Do you want to become a driving force for increased sales in your business? ✨ Now is your chance! We invite…
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🗣️ Calling All Service Excellence Enthusiasts!
Hello Colleagues, As the founder of School of Service, a consulting company focused on frontline training and service excellence, I'm…
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Experience is everything: Here's how to get it right
Report from PWC.
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Innovative and cost-effective personnel development in the service industry
In an industry that often struggles with low profitability and high operating costs, investment in personnel development is not always a priority.…
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Why Service Design is the key to driving repeat guests
When hotels and restaurants build service concepts from service vision to guest experience, it is often called Service Design. This is a systematic…
