Blog & News
In-depth information about our products, news and cases.
Tips and tricks about service, leadership and training.
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How to create a detailed Sequence of Service using AI
Creating a Sequence of Service for each department is an important part of building a service-oriented business. With…
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Thank you for this year – A year of development and innovation
Thank you for this year – A year of development and innovation What a year it has been! We at the School of…
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Discover the power of the NÖHRA model. Coach Leaders and Employees
In today's fast-moving work environment, it is more important than ever to have tools that really make a difference. That's why I'm proud…
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Successful training in upselling at ICEHOTEL
During the fall, I had the opportunity to work with ICEHOTEL and their fantastic team in an exciting journey towards creating…
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See, Speak, Suggest – Elevate every guest interaction
See, Speak, Suggest – Elevate every guest interaction In the hotel and service industry, every interaction matters. The ability to create meaningful meetings and…
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Introduction: Building a successful employee journey within the hospitality industry
Introduction: Building a successful employee journey in the hotel industry In the hotel industry, where every guest experience is crucial, employees are the heart of the business.…
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Leveraging Restaurant Technology to Improve Performance
This is a summary from Mapal's white paper. LEVERAGING RESTAURANT TECHNOLOGY TO IMPROVE PERFORMANCE: https://mapal-os.com/fileadmin/content/White_paper/Whitepaper_-Leveraging_restaurant_technology_to_improve_performance.pdf Introduction Over the past 20…
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🗣️ Calling All Service Excellence Enthusiasts!
Hello Colleagues, As the founder of School of Service, a consulting company focused on frontline training and service excellence, I'm…
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Experience is everything: Here's how to get it right
Report from PWC.
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Innovative and cost-effective personnel development in the service industry
In an industry that often struggles with low profitability and high operating costs, investment in personnel development is not always a priority.…
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Why Service Design is the key to driving repeat guests
When hotels and restaurants build service concepts from service vision to guest experience, it is often called Service Design. This is a systematic…
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Can you sell more for 7.5 million. per year
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How much is an experience worth?
Time I am one of those people who constantly struggle with finding time. I often find it difficult to…
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This is how you develop values with the help of 'The Culture Map' in your hotel business.
This is part of step 1 of the "Star Service Method". Our approach to driving guest experience. “The Culture Map”…
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Can you increase revenue by 1-3 million per year, with the help of upselling?
Can you sell for SEK 50 to 55 guests or customers per day? Then you can increase income by 1-3...
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What is service? Definition and meaning of service
In a world where products and prices can often be copied, it is service that makes the difference. It is about…
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Sell as a team | Training
In a world where products and prices can often be copied, it is the exquisite service that really sets us apart from…
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Onboarding + additional sales + follow-up in season = Increased revenue & Increased employee engagement
Empower your seasonal employees with School of Service & ServiceHub
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The fast track to employee wine knowledge: Harnessing the power of short educational videos
The fast track to employee wine knowledge: Harnessing the power of short educational videos
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The power of body language in the service industry
The power of body language. In a world where first impressions can decide everything, body language plays a crucial role, especially in…
