Blog
In-depth information about our products.
Tips and tricks about service, leadership and training.
- Coworker (5)
- Employee travel (1)
- Additional sales (2)
- Product knowledge (2)
- Reports (3)
- Season (3)
- Service Design (1)
- ServiceHub (1)
- Train (6)
- Uncategorized (1)
- Education, Leadership (2)
- Training, Service and Sales (5)
-
Prepare your Christmas table staff for success - With easy onboarding and training!
Prepare your Christmas table staff for success - With easy onboarding and training! Christmas is approaching, and for many hotels and restaurants…
-
Introduction: Building a successful employee journey within the hospitality industry
Introduction: Building a successful employee journey in the hotel industry In the hotel industry, where every guest experience is crucial, employees are the heart of the business.…
-
Leveraging Restaurant Technology to Improve Performance
This is a summary from Mapal's white paper. LEVERAGING RESTAURANT TECHNOLOGY TO IMPROVE PERFORMANCE: https://mapal-os.com/fileadmin/content/White_paper/Whitepaper_-Leveraging_restaurant_technology_to_improve_performance.pdf Introduction Over the past 20…
-
Open course in upselling October 7th in STHLM
✨ Do you want to become a driving force for increased sales in your business? ✨ Now is your chance! We invite…
-
🗣️ Calling All Service Excellence Enthusiasts!
Hello Colleagues, As the founder of School of Service, a consulting company focused on frontline training and service excellence, I'm…
-
Experience is everything: Here's how to get it right
Report from PWC.
-
Innovative and cost-effective personnel development in the service industry
In an industry that often struggles with low profitability and high operating costs, investment in personnel development is not always a priority.…
-
Why Service Design is the key to driving repeat guests
When hotels and restaurants build service concepts from service vision to guest experience, it is often called Service Design. This is a systematic…
-
Can you sell more for 7.5 million. per year
-
How much is an experience worth?
Time I am one of those people who constantly struggle with finding time. I often find it difficult to…
-
This is how you develop values with the help of 'The Culture Map' in your hotel business.
This is part of step 1 of the "Star Service Method". Our approach to driving guest experience. “The Culture Map”…
-
Can you increase revenue by 1-3 million per year, with the help of upselling?
Can you sell for SEK 50 to 55 guests or customers per day? Then you can increase income by 1-3...
-
Are we ready for AI-powered avatars in service industry education?
As technology advances, we are on the threshold of a new era in training methods, especially in the service industry. With…
-
What is service? Definition and meaning of service
In a world where products and prices can often be copied, it is service that makes the difference. It is about…
-
Why frontline wine knowledge is key to a better guest experience
Why frontline wine knowledge is key to a better guest experience
-
Effective Leadership in the Hospitality Industry: Key Styles and Coaching Areas
Effective Leadership in the Hospitality Industry: Key Styles and Coaching Areas
-
Leadership Program for Frontline Managers | Training
Our unique leadership program for frontline managers is tailored to meet the unique challenges and needs of today's dynamic…
-
Sell as a team | Training
In a world where products and prices can often be copied, it is the exquisite service that really sets us apart from…
-
Onboarding + additional sales + follow-up in season = Increased revenue & Increased employee engagement
Empower your seasonal employees with School of Service & ServiceHub
-
The fast track to employee wine knowledge: Harnessing the power of short educational videos
The fast track to employee wine knowledge: Harnessing the power of short educational videos