In today's fast-moving work environment, it is more important than ever to have tools that really make a difference. Therefore, I am proud to present my new short digital course on the NÖHRA model, a powerful framework for development, leadership and change work. What is…
During the autumn, I had the opportunity to work with ICEHOTEL and their fantastic team in an exciting journey towards creating an even more sales and service-oriented organization. The goal was clear: to increase additional sales while strengthening the guest experience and the employees'…
See, Speak, Suggest – Elevate every guest interaction In the hotel and service industry, every interaction matters. The ability to create meaningful encounters and memorable moments for guests is what separates exceptional service from the ordinary. The key to achieving this lies in…
See, Speak, Suggest – Elevate Every Guest Interaction In the hospitality and service industry, every interaction matters. The ability to create meaningful connections and memorable moments for guests is what sets exceptional service apart. The key to achieving this lies…
Prepare your Christmas table staff for success - With easy onboarding and training! Christmas is approaching, and for many hotels and restaurants this means that the Christmas table services will soon be here. This period is not only one of the most intensive and profitable of the year, but…
Introduction: Building a successful employee journey in the hospitality industry In the hospitality industry, where every guest experience is crucial, employees are the heart of the business. Attracting, developing and retaining talented employees is critical to providing exceptional service, which in turn drives…
This is a summary from Mapal's white paper. LEVERAGING RESTAURANT TECHNOLOGY TO IMPROVE PERFORMANCE: Introduction Over the past 20 years, the restaurant industry has undergone extensive digitization, with the COVID-19 pandemic as a major driver to accelerate this evolution. From POS systems…
✨ Do you want to become a driving force for increased sales in your business? ✨ Now is your chance! We invite you to an exclusive one-day workshop in Stockholm that is specially designed to give you the tools and strategies to…
Hello Colleagues, As the founder of School of Service, a consulting company focused on frontline training and service excellence, I'm constantly seeking to elevate the standard of service. I believe that exceptional service is the ultimate competitive advantage in today's…
Report from PWC.
In an industry that often struggles with low profitability and high operating costs, investment in personnel development is not always a priority. To meet these challenges, Oscar Lindeberg founded the School of Service in 2018 with a vision to strengthen the front line and…
When hotels and restaurants build service concepts from service vision to guest experience, it is often called Service Design. This is a systematic approach to ensure that every aspect of the guest experience is thoughtful and consistent, leading to higher customer satisfaction and loyalty.…
Time I am one of those people who constantly struggle with finding time. I often find it difficult to prioritize my wife, my children and myself. So when I do get time with my family, those magical…
This is part of step 1 of the "Star Service Method". Our approach to driving guest experience. "The Culture Map" is a strategic tool developed by Strategyzer that is used to design and understand company cultures. This tool is particularly effective…
Can you sell for SEK 50 to 55 guests or customers per day? Then you can increase income by 1-3 million per year, with the help of additional sales. | Take part in our training or program. Upselling is a crucial skill…
