When hotels and restaurants build service concepts from service vision to guest experience, it is often called Service Design. This is a systematic approach to ensure that every aspect of the guest experience is thoughtful and consistent, leading to higher customer satisfaction and loyalty.…
Time I am one of those people who constantly struggle with finding time. I often find it difficult to prioritize my wife, my children and myself. So when I do get time with my family, those magical…
This is part of step 1 of the "Star Service Method". Our approach to driving guest experience. "The Culture Map" is a strategic tool developed by Strategyzer that is used to design and understand company cultures. This tool is particularly effective…
Can you sell for SEK 50 to 55 guests or customers per day? Then you can increase income by 1-3 million per year, with the help of additional sales. | Take part in our training or program. Upselling is a crucial skill…
