One of my current projects, Villa Fridhem, have more than 3,000 bottles of wine across four cellars. A wonderful collection. And a lot to navigate when you are still building your wine knowledge.
With InVintory, our team can find the bottle, read about the wine and feel more confident bringing it to the table.
Imagine a guest asking about a wine you have never served before. Being able to find it and learn something about it gives you a stronger starting point for that conversation.
For a colleague learning the ropes, that matters. It makes our collection more accessible, helps knowledge grow and gives more people the confidence to make a recommendation.
Less time searching. More time listening, guiding and looking after the guest.
That is what I want technology to contribute to hospitality: a team that feels supported, capable and ready to connect.
Because hospitality is still humans meeting humans. The right tools give us more room for that.
#Hospitality#ServiceDesign#InVintorySchool of service