Service Sessions
After work

STHLM 2 SEPT, GBG 10 SEPT, New dates coming soon

Service Sessions offer exciting interviews with industry colleagues as well as a relaxed arena for mingling and networking.

In a world where experience is everything, excellent service is the only real means of competition. Customers and guests buy more, are more loyal and share their positive experiences.

Service Sessions explores how the industry applies AI, new technology and service design in the pursuit of the ultimate guest experience

Thanks Jens Dolk, Elisabeth Thomson, Anna Olbers for Service Sessions in STHLM and GBG. Photo Work Digitally

WE ALWAYS ASK 4 QUESTIONS. MODERATOR OSCAR LINDEBERG

Interview Session

1. Experience of the future: What trends in AI, technology and the human guest encounter do you think will dominate service excellence in the coming years?
2. Employees of the future: What qualities do you think the employees of the future need to be trained in?
3. Challenges: What challenges is your business facing right now, and how are you dealing with them?
4. Vision realization: When you celebrate that you have achieved your vision, what does your concept look like then?

Organizers

Oscar Lindeberg. CEO School of service

Magdalena Höglund. CEO She Meets Events

Niclas Ingwall. CEO Growisit

We recommend interesting reports

Harvard Business Review from 2007: Putting the Service-Profit Chain to Work: Read more

PWC 2018: Experience is everything: Here's how to get it right. Read more

Sojern & Hospitality Daily Podcast, 2024: Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships. Read more