Introduction to the course
Welcome to our interactive course "Selling as a Team" where we explore the art and science behind delivering exceptional service.
This course is designed to provide you with the tools and techniques necessary to not only meet but exceed customer expectations.
In a world where products and prices can often be copied, it is the exquisite service that really sets us apart from the crowd.
Through practical exercises, in-depth discussions and realistic case studies, we will explore how service and sell directly affects customer loyalty and drives business success.
On-site, digital, or hybrid
- We do the course at your location. Suitable for up to approx. 15 people per group and takes approx. 6 hours (includes breaks)
- The course is also available as a shorter digital education
- We also make the course hybrid with coaching over time
Agenda
Access to digital training via ServiceHub
In today's digital era, flexibility is the key to success. In addition to the personal on-site training, the School of Service gives your team the opportunity to take part in our training platform - ServiceHub.
Short digital courses, choose all or the ones that suit your employees:
- The basics of hospitality and service
- Knowledge of effective upselling
- The power of body language
- The coffee school
Read more at ServiceHub
Continuous follow-up
To ensure that your team not only meets, but exceeds the goals set, the School of Service offers continuous follow-up. We understand that learning and improvement is an ongoing process, especially in a dynamic business where conditions are constantly changing. That's why we hold regular check-ins with your team, offer real-time feedback and adapt strategies as needed.
This proactive approach ensures that any obstacles or challenges that arise are dealt with promptly, and that your employees feel supported and motivated throughout the season. Our goal is to create an environment of continuous improvement, where your employees not only feel secure in their roles, but are also equipped to handle unexpected situations with confidence and competence.
By integrating this follow-up process, we create a partnership with your company that extends well beyond the initial training period. We are here to support, coach and inspire your team to achieve and maintain the highest possible standards in service and upselling, making every season a success story.